Privacy Policy

Last updated: October 2026

This policy explains what personal information I collect when you visit clairesolomon.com, join my email list, buy something or work with me, and what I do with it. In short: I only collect what I need to run my business and look after you, I never sell your data, and you can ask me to see, change or delete it at any time. It also sets out my refund terms for purchases.

Who I am

This website is run by Claire Solomon, a sole trader based in Australia (ABN 52 186 013 600). I’m responsible for your personal information (the “data controller” under European and UK law). You can contact me at info@clairesolomon.com.

What I collect

  • Information you give me: your name, email address and anything you share when you sign up for a freebie, buy a product, book a session, fill in a form or quiz, or email me. For readings and reports, this can include your birth date, time and place.
  • Purchase information: what you bought, when, and your billing details. Payments are handled by my payment processors and I never see or store your full card details.
  • Information collected automatically: your IP address, browser and device type, pages you visit and how you found my site, collected through cookies and similar tools.
  • Email engagement: whether you open my emails or click links, so I can send you more of what’s useful and less of what isn’t.

How I use it

  • To deliver what you’ve bought or booked, including readings, reports, courses and sessions
  • To send you emails you’ve signed up for, including occasional offers (you can unsubscribe any time with one click)
  • To answer your questions and provide support
  • To understand how my website is used and improve it
  • To show relevant ads on other platforms
  • To meet my legal, tax and accounting obligations

If you’re in the EU or UK, the law asks me to name my legal basis. I use your information because you’ve given consent (for example, joining my email list), because I need it to deliver something you’ve bought (contract), because I’m legally required to keep certain records (legal obligation), or because it’s reasonably needed to run and improve my business in a way you’d expect (legitimate interests).

Who I share it with

I never sell or rent your personal information. I share it only with the trusted services that help me run my business, and only as much as they need:

  • Kit for my email list and newsletters
  • ThriveCart, Stripe and PayPal for checkout and payments
  • Thrive Apprentice (on my WordPress site) for course and member access
  • Acuity Scheduling for bookings
  • Voxer and email for delivering client work
  • Google Analytics to understand website traffic
  • Google Ads and Meta (Facebook and Instagram) for advertising
  • Buzzsprout for my podcast
  • Bluehost (my website host) and the WordPress plugins that keep the site running

I may also share information if the law requires it.

International transfers

I’m based in Australia and many of the tools I use are based in the United States, so your information may be stored or processed outside your home country. I choose established providers that use recognised safeguards (such as standard contractual clauses) to protect your information wherever it’s handled.

Cookies

Cookies are small files that help my website work, remember your preferences and tell me how the site is used. Some come from the tools listed above, like Google Analytics and advertising platforms. You can block or delete cookies in your browser settings, though some parts of the site may not work as well. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout and control ad personalisation in your Google and Meta account settings.

How long I keep it

  • Email list: until you unsubscribe
  • Purchase and tax records: for 7 years, as Australian tax law requires
  • Website analytics: for up to 14 months

Your rights

Wherever you live, you can ask me to:

  • See the personal information I hold about you
  • Correct anything that’s wrong
  • Delete your information (unless I’m legally required to keep it)
  • Send you a copy of your information in a usable format
  • Stop using your information for marketing
  • Withdraw any consent you’ve given

Just email info@clairesolomon.com and I’ll respond within 30 days. I may need to confirm your identity first.

If you’re in the EU or UK, you also have the right to object to or restrict how I use your information, and to complain to your local data protection authority.

If you’re in the US, including California and other states with privacy laws, you have the rights above. I don’t sell or share your personal information for money, and I don’t treat you differently for using your privacy rights.

If you’re in Australia, I handle your information in line with the Australian Privacy Principles, and you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) if you’re not happy with how I’ve resolved a concern.

Keeping it safe

I use reputable, secure platforms and keep access to your information limited to me. No online system is perfectly secure, but if a data breach ever affected you, I’d let you know as the law requires.

Children

My website and offers are for adults. I don’t knowingly collect information from anyone under 18. Where a parent orders a reading or report for their child, the parent provides and controls that information.

Refunds

Because my courses, reports and readings are digital and either delivered instantly or created just for you, all sales are final and I don’t offer refunds for change of mind. You’ll be asked to agree to this at checkout.

  • Digital courses and downloads give you instant, lifetime access the moment you purchase, so they’re non-refundable once bought.
  • Personalised readings, reports and sessions are created specifically for you using your details, so they’re non-refundable once your order is placed and work has begun.
  • Bundles and gifted products received free or through a third-party bundle follow that bundle’s own terms. Any add-ons you buy from me at checkout follow this policy.

If you can’t access something you’ve bought, a link isn’t working, or a product isn’t what it was described to be, email me at info@clairesolomon.com and I’ll make it right. Nothing here limits your rights under the Australian Consumer Law or other consumer laws that apply to you, including your right to a remedy if a product is faulty or not as described.

Unsure whether something is right for you? Email me before you buy and I’ll happily help you decide.

Changes to this policy

I’ll update this page if anything changes and show the new date at the top.

Contact

Questions or requests? Email me at info@clairesolomon.com.